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© Copyright 2002, Jim Loy
I recently received several issues of Rolling Stone Magazine, against my will. Apparently, some jerk subscribed in my name, with my correct address. I threw each issue directly into the trash. And I have received a few invoices asking for $19.97. No way Josita. The last one contained a "threat" that they would turn this over to their collection department. I could inform them to stop communicating with me, at the price of a postage stamp. Again, no way. They have helpfully provided me with the URL of their WWW pages. And there I find this friendly page:
We're Just a Few Clicks Away...
Contact our Customer Service Department to view your current subscription information, to change your address, or to notify us if you are having problems receiving your issues.
Let us know what we can do for you. Click here to enter our customer service area.
Good so far:
We are sorry, but we are no longer providing service for this publication Please check with the operators of the site you came from.
Just as I suspected, they are just like Microsoft and other big companies. Unhappy "customers" are not welcome. You have to run a gauntlet of page after page, only to find that there is no way to contact these busy people.